Welcoming Customers with Disability

As over 4 million Australians have one or more disability, forward-thinking organisations are looking for ways to improve their confidence and capability in addressing this market segment.

Our publication "Welcoming Customers with Disability" provides information on the simple ways that businesses can improve their accessibility.  This publication is an essential resource to equip your customer service staff with the necessary confidence and skills to respond appropriately and effectively to customers with disability.

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"Welcoming Customers with Disability" has been developed with the support of McDonald’s Australia and ANZ, and is designed to assist customer service professionals to meet the business goals of Australian organisations.

In developing this publication we consulted with various disability peak bodies to ensure the information is accurate, up-to-date and applicable to the Australian market.

"Welcoming Customers with Disability" is a valuable resource for all customer service professionals who interact with customers whether face-to-face, by phone or electronically.  The book contains communication and etiquette essentials, as well tips on how to provide outstanding customer service to customers with any type of disability.

This publication is now available for purchase, in an un-branded format, or customised for individual organisations. 

Customisation can include branding with your organisation's information, logos and other details.

For information about pricing or customisation, or for further details on how this publication would benefit your organisation, please contact Rachel Butler on (02) 9261 3922 or by email at Rachel.Butler@and.org.au This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .