Bendigo and Adelaide Bank

Bendigo and Adelaide Bank

Bendigo and Adelaide Bank aims to be Australia’s most customer-connected bank. Starting out in Bendigo in the 1850s, our belief then, as it is now, is that the role of a bank is to feed into community prosperity – not off it.

The introduction of our Community Bank® model in 1998, and the merger of Adelaide Bank and Bendigo Bank has cemented our place as Australia’s fifth largest retail bank, and a top 60 ASX listed company with 1.6 million customers and more than 100,000 shareholders.

Our Community Bank® model continues to deliver tangible results – providing a sustainable funding stream for communities, and for our business, to continue to grow and thrive. To date, our Community Bank® model has resulted in more than $180m being invested into communities for sponsorships and funding of community projects, and that amount continues to grow and be available every year.

The commitment we have to our customers and their communities has resulted in high trust and advocacy for our group. We have been publicly recognised with a number of awards for our products, customer service and social responsibility – including globally when we were the top Australian company in the FORTUNE Annual Change the World list of companies that are ‘Doing Well by Doing Good’ in 2017.

We continue to invest in the capacity of our business – opening branches, investing in technology, creating new products and innovative solutions for our customers, developing our people, and expanding our ability to assist our customers and the communities in which we live and work.

Our well-established geographic footprint provides full banking and financial services through 650 service outlets across Australia, with a network of more than 500 company and Community Bank® branches, including 90 locations where we are the only bank in town.

We focus on embedding an inclusive culture where everyone is treated with respect and has the opportunities to develop and grow. Our diverse and inclusive workforce is a reflection of our values and the type of culture our people, customers and partners expect from our business.

In 2017 we joined the Australian Network on Disability as Gold Members to partner in developing our 2018-2021 Accessibility Action Plan.  We are currently also working with other member banks through the Australian Bankers’ Association, the Human Rights and Equal Opportunities Commission and various community groups to develop and implement industry wide Accessibility Principles for Banking Services.

The strength and success of our business is something we are extremely proud of. This strength comes from working collaboratively with our customers, staff, partners and communities to deliver sustainable outcomes.

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