From confusion to clarity and confidence

Fri 11 May 2018

Twenty-eight of Australia’s top businesses and government agencies benchmark their inclusion of people with disability

While Australian organisations generally have a positive attitude towards customers and employees with disability many are unclear about the steps they need to take to be welcoming and inclusive. A lack of capability rather than a lack of willingness is resulting in disability discrimination being the largest area of complaints received by the Australian Human Rights Commission.

The Australian Network on Disability (the Network)'s Access and Inclusion Index (the Index) generates a capability roadmap for organisations to follow.  The Index highlights organisations’ strengths and maturity and provides practical insights on accessibility and inclusion across business operations.

Annually, Index scores are benchmarked and this year the top performers are the Federal Department of Human Services, the Australian Taxation Office and ANZ.

The Network’s CEO, Suzanne Colbert AM said:

“These three organisations are making it easier for people with disability to work for them and do business with them – they have developed leading practices that they can share with other employers. Their investment and long-term commitment to access and inclusion for people with disability is to be commended and I warmly congratulate them.”

According to Meg Dalling from ANZ the Index was a comprehensive and worthwhile exercise that raised awareness of what's being done across the whole organisation.

“I’d definitely encourage other organisations to participate. While it takes a lot of work, there's a lot to be gained regardless of where you are on the maturity scale,” Meg said.

Clayton Trevilyan from the Federal Department of Human Services said:

“The Index has helped us prioritise some areas where we could make some real difference.”

More than 40 organisations have participated in Benchmarking their performance on the Access and Inclusion Index and the eight organisations that Benchmarked for the second time improved their maturity scores by almost 20%. This year the Network has seen organisations new to accessibility and inclusion for people with disability take baseline measures so that they can follow the roadmap and make systematic improvements.

Ms Colbert said that organisations don’t have to be confused about how to build their capability and confidence.

"The Access and Inclusion Index, and participation in the benchmarking process gives objective feedback and a roadmap forward.  With more than four million Australian’s having some type of disability – inclusion matters."

Cover of the Disability Confidence Survey

More information

Read the 2017-18 Benchmark Report

Find out more about the Index for 2018-19 

Complete a free Quick Self-Assessment to understand your capability to employ and do business with people with disability.

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