2016-17 Benchmark Report


Photo of six people holding the Access and Inclusion benchmark report at AND's Annual National Conference 2017. L to R in photo caption.

The Access and Inclusion Index is a suite of tools for Australian organisations to use to understand, assess, benchmark and improve their disability confidence to meet the needs of their customers and employees with disability.

This year's Index had 22 AND members submit their assessment for evaluation and benchmarking. Participating organisations operate within the public, private and not-for-profit sectors and come from wide ranging industry backgrounds – such as finance, technology, healthcare, education and provision of government services.

The benchmark report assists organisations to understand the current level of maturity for access and inclusion practices across businesses. As such, the Australian Network on Disability (AND) has established a national benchmark for access and inclusion in business.

Front cover of the Access and Inclusion Benchmark Report

Read the 2016 Benchmark Report (PDF, 1,760KB)2016 Benchmark Report (Accessible Word Doc, 937KB)


The development and implementation of the Access and Inclusion Index was made possible by the funding and in-kind support of the NSW Department of Family and Community Services (NSW FACS), the National Disability Insurance Agency (NDIA), the Department of Defence, IBM and Westpac Group. We sincerely thank the Development Partner Working Group for their time and valuable feedback in contributing to the design and implementation of the 2016 inaugural Access and Inclusion Index.

Photo caption: (L to R) pictured with the 2016 Access and Inclusion Benchmark report are: Mark McLane, Barclays, Mike Brett, Department of Human Services (DHS), Iain Shepherd, Westpac Group, Clayton Trevilyan, DHS, Suzanne Colbert AM, Australian Network on Disability and Peter Wilson, Australian Network on Disability.