2019-20 Results

Since the Access and Inclusion Index was launched in 2016, 65 organisations have evaluated their performance and contributed to the Benchmark Report findings. 30% of those organisations have continued to check their progress against the Index by participating year on year.

This year, 24 members embarked on the journey and used the Access and Inclusion Index to evaluate and benchmark their disability confidence. These included public, private and for-purpose sector organisations from a wide range of industries, such as finance, insurance, retail, technology, community services, transportation and utilities. The size of these organisations ranges from multinational to smaller Australian enterprises and in total they employ approximately 420,000 people.

This year, we’re excited to announce to top performers are:

  1. Royal Melbourne Institute of Technology (RMIT)
  2. Australian Taxation Office (ATO)
  3. Medibank

Congratulations to the top three organisations, who each scored over 80% and demonstrated their long-term commitment, and investment, in access and inclusion of people with disability as customers, employees and stakeholders.

Access and Inclusion Benchmark Report 2019-20

Australian Network on Disability 2019-20 Benchmark Report cover.

Download the Benchmark Report: 


The development and implementation of the Access and Inclusion Index was made possible by the funding and in-kind support of the NSW Department of Communities and Justice, the National Disability Insurance Agency (NDIA), the Department of Defence, IBM and Westpac Group.