Evacuation procedures

Being an inclusive employer means taking every employee’s needs into consideration when implementing Work Health and Safety (WHS) procedures. Procedures for fire and other emergencies should always include provisions for the evacuation of people with disability. 

As an employer, it's your responsibility to make sure all employees are aware of the evacuation procedures in the workplace. Here is what you need to consider in order to ensure your evacuation procedure is inclusive of people with disability.

Always keep in mind, the nature of each person's disability is unique and the best way to prepare is to discuss and develop evacuation procedures with the individuals.

Evacuation considerations

  • Appropriate structures need to be put in place to ensure all employees can evacuate in an emergency.
  • To ensure safe evacuation, a Personal Emergency Evacuation Plan (PEEP) should be implemented for each individual with disability. 
  • A PEEP is a practical measure to ensure appropriate, agreed actions are taken for the individual in an emergency. This customised document provides the framework for the planning and provision of emergency evacuation of a person with disability.
  • It is best practice to plan the assistance required (if any) well before any emergency occurs. 

Essential steps

  • A fire warden should be nominated for each work area, for example per floor in an office building, or a section of a warehouse or factory.
  • A PEEP should be in place for any person with disability requiring assistance to evacuate in an emergency.
  • The fire warden should be aware of any PEEPs in place for people with disability in their work area and have an understanding of the assistance that is required.
  • Fire warden to advise emergency personnel (for example, firefighters and police) of the location of people with reduced mobility in refuge areas.
  • Evacuation drills should be conducted regularly, including practice for evacuating people with disability.
  • Emergency exits should be clearly shown using illuminated exit signs.
  • Emergency and evacuation procedures should be clearly displayed on appropriate signage.

Individual considerations

Fire wardens should be aware of any people with disability that require assistance.

Suggestions on how to modify evacuation procedures and PEEPs for employees with disability are provided below. However, it's always best to discuss and develop evacuation procedures with the individuals themselves as they will be the experts in any equipment and adjustments they may require.

People using a wheelchair

  • It may be appropriate to advise local emergency personnel that there are people using a wheelchair in the workplace, particularly if located in high-rise buildings.
  • It's not recommended to lift the person out of their wheelchair and carry them. 
  • There should be adequate space within fire-isolated stairwells for a wheelchair user to turn around and take refuge.
  • Fire-isolated stairwells are protected from fire and smoke for up to two hours and can be a safe refuge area.
  • Specialist evacuation chairs and other equipment are available for installation in business premises.
  • See the Independent Living Centres Australia website for a range of evacuation aides.

People who are deaf or hard of hearing

  • A flashing light alarm should be installed in work areas, including bathrooms.
  • If no flashing alarm is installed, a co-worker should be assigned to assist the worker who is deaf or hard of hearing. 

People who are blind or have low vision

  • Install tactile ground surface indicators (TGSIs) on the approach to fire stairs, which indicate a change in terrain for people who are blind or have low vision (only 5% of people who are blind or have low vision have no sight at all).
  • Brightly coloured step edges aid people with low vision and are recommended for use in fire stairwells.

People with mental illness

  • Emergency situations can be particularly stressful for people with anxiety or other mental illness. An evacuation 'buddy' can help reduce stress and provide comfort. 

People with learning or intellectual disability

  • People with learning or intellectual disability may have difficulty recognising an emergency, being motivated to act in an emergency or responding to instructions during an emergency. An evacuation 'buddy' can provide support and guidance. 
  • When offering your assistance to someone, first identify yourself. 
  • Break instructions into small steps and use language that is easy to follow.

Emergency procedures checklist

  • Have the evacuation procedures been developed to consider the needs of all employees?
  • Has a fire warden been assigned to each work area?
  • Is the fire warden aware of any people with disability in their area?
  • Does each person who requires assistance to evacuate have a PEEP?
  • Are all employees familiar with the evacuation procedures?
  • Are evacuation drills conducted regularly, including practice for evacuating people with disability?
  • Are smoke detectors and fire extinguishers installed and regularly tested?
  • Are flashing light fire alarms installed?
  • Are tactile ground surface indicators (TGSIs) installed in stairwells?
  • Are all emergency exits clear and unobstructed?
  • Are the emergency procedures clearly displayed?
  • Are the emergency procedures available in appropriate formats to meet the needs of all employees?

Further reading

Frequently Asked Questions

In November 2010, the Australian Standard AS 3745 – Planning for emergencies in facilities recommended that occupants with disability requiring assistance to evacuate in an emergency are equipped with a Personal Emergency Evacuation Plan (PEEP) as part of the overall emergency plan. Your organisation should survey employees on a regular basis to determine any specific evacuation requirements.

The relevant section (4.2.11) Occupants and visitors with a disability in summary says:

  • When developing emergency response procedures, consideration shall be given to occupants and visitors who will need help.
  • Details are to be kept where the chief warden exercises control.
  • Suitable strategies should be discussed with occupants with disability.
  • Information on the PEEP should be given to people responsible for implementing it.

Though there is an evacuation standard in place, there's limited information regarding people with disability. Here's some further guidance that may assist you.

Can a person using a wheelchair use the lift during a fire?

No. Our local brigade advises that the lift well is generally not fire rated and is a terrible place to be caught in an emergency.

What should a wheelchair user do to get out of the building?

While people without disability will use the fire stairs to evacuate the building, our local fire brigade has advised the following in relation to people in wheelchairs: The floor warden should advise the Chief Warden that a wheelchair user is on their floor, and they will advise the fire brigade to come and evacuate that person. The wheelchair user should be brought to a place near the emergency exit. They should not be taken into the fire stairs to 'wait', unless your fire stairs have landing places that are built to accommodate a wheelchair and allow safe passage. Our local brigade also suggested that the floor warden should advise 000 of the situation, as the brigade could advise the attending units while they're on their way. 

Should other staff members carry a team member down the stairs?

No. If your PEEP is well planned and the Chief Warden knows of the emergency and situation, the fire brigade will be the quickest and easiest evacuation solution. They are trained to assist people, are fit and know what they're doing. Dropping a person or tripping and falling down the stairs is a real possibility, especially if people are in a real emergency. You also need to consult with wheelchair users about which methods of transfer or evacuation will best meet their needs and which they are comfortable with. 

Having said all of that, if there's an emergency where people are at immediate risk and the only safe place is the fire stairs, it makes sense to get the person into the stair well.

How useful are the evacuation aids on the market?

There seems to be two categories of evacuation aids on the market: Chairs that have specialised wheels/tracks that are able to be lowered down stairs, and stretcher arrangements where the user is strapped in and carried down the stairs.

  • Chairs: Generally, their ease of use will be dictated by the strength of the person doing the lowering/steering and the weight of the person in the chair.
  • Rescue sheets: Essentially the same strength/weight limitations apply as chairs, with the additional complication that most fire stairs wrap around corners.

Our advice is not to buy evacuation aids unless you've consulted with the local fire brigade, your organisation and the employee with disability.

Please note: that this information is compiled by the Australian Network on Disability, not a consumer advocacy service. Our advice regarding these devices is limited to common sense and not rigorous testing.

How do I assess the right evacuation options?

The really valuable part of the emergency standard is that it promotes and encourages a plan which is developed with the person involved. The ‘right’ plan is the one that the fire brigade, the person with disability and your organisation is happy with.

What about emergency warnings?

 The emergency standard suggests that:

  • The needs of occupants and visitors with disability should be considered.
  • This may include alternative ways of communicating information and warnings. An example of an alternative way of communicating would be flashing emergency signals in addition to audio cues.

Members, please contact your Relationship Manager for more guidance on how to develop a PEEP.