National Relay Service (NRS)


The National Relay Service (NRS) is an Australian government initiative.  It enables people who are deaf, or who have a hearing or speech impairment, to make phone calls using a wide range of telecommunications devices.

The NRS makes it easier for your customers who are deaf or who have a hearing or speech impairment to do business with your organisation over the phone.  This ensures you are providing best practice, excellent customer service, as well as access and information to as wide a range of people as possible.  There is no cost to receiving calls through the NRS.

The NRS can help your business become Relay Service friendly.  Our dedicated Industry Engagement team will support you and your organisation to take the simple steps and achieve Relay Service friendliness across the whole of your business.

To sign up your organisation to the Relay Service Friendly Program, visit the NRS booth at the conference.  You can also call the NRS Helpdesk on 1800 555 660 or email