Welcoming Customers with Disability

This publication is currently being updated and is not available for purchase. 


More than four million Australians have some form of disability, and forward-thinking organisations want to find ways to improve their confidence and capability to serve this growing market segment.

Welcoming Customers with Disability is an essential resource for equipping your customer service staff with the necessary confidence and skills to respond effectively to customers with disability. It contains communication and etiquette essentials, as well tips on how to provide outstanding customer service to customers with any type of disability.

It also provides information on the simple ways that businesses can improve their accessibility.


Welcoming Customers with Disability is available for purchase as a user-friendly A5 booklet and in HTML format, which can be hosted on your organisation’s intranet. 


Welcoming Customers with Disability guide


Customers html version


You can choose to customise HTML the version. 

This might include adding an introductory message and photo or tailoring the content for your specific needs.

Additional charges apply for this service. Please contact us to find out more.


Printed Guide

Members: $7.50 each + GST + postage 
Non-members: $10.00 each + GST + postage 

Discounts may apply for bulk orders.

HTML Guide

Members: $3,500 + GST
Non-members: $5000 + GST

How to order

This publication is currently being updated and is not available for purchase. 

Find out more

To learn more about welcoming customers with disability, see our Tips for Welcoming Customers with Disability and our Customer Charter for People with Disability.