Design For Dignity
Retail Guidelines
Contact centres are a common way for someone to seek information that they have not been able to access elsewhere. People who are blind or have low vision commonly request information in different or ‘alternate’ formats such as braille translation of a contract or statement. While electronic mechanisms such as screen reading technology now exist, braille is still regularly used and retailers should be prepared to provide equivalent access to people who are blind by providing braille alternatives. Contact centre staff should be aware of the processes for doing this. Vision Australia is able to assist with this.